Quick Note: AC367 never sells your personal information to third parties. Our privacy policy is built in accordance with international GDPR standards. By using the platform, you are considered to have agreed to this policy.
1 Introduction & Commitment
AC367 An internationally licensed online betting and gaming platform serving users in Bangladesh and around the world. We believe your privacy is a fundamental right.
This Privacy Policy Explains that AC367 What types of data are collected, how that data is used, how long it is retained, and the steps we take to keep your information secure. This policy applies to our website (ac367.ws), mobile app, and all other services.
Our privacy policy is aligned with the European Union's General Data Protection Regulation (GDPR) And built in accordance with international data protection standards. Feel free to contact us directly with any questions or concerns.
2 What Information We Collect
AC367 Only the information strictly necessary to deliver our services is collected. The data we collect falls into two categories:
| Data Type | Description | Mandatory? |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Yes |
| Contact Information | Email address, mobile number | Yes |
| Verification Documents | Copy of NID, passport, or birth registration certificate | For KYC |
| Financial Information | Payment methods, transaction history | Yes |
| Device Information | IP address, browser type, device ID | Automatic |
| Usage Information | Betting history, game activity, login timestamps | Automatic |
| Communication Records | Support chat, email correspondence | Where applicable |
We never collect or store your password, full bank account number, or card CVV. Payment information is always processed through an encrypted payment gateway.
3 Methods of Data Collection
AC367 Information is collected through various methods. Each approach is transparent and carried out with your knowledge:
- Registration form: Information you provide directly when creating your account.
- KYC verification process: When submitting documents for identity verification.
- Automated Tracking: Through cookies and tracking technologies while using the website or app.
- Payment Processing: Information received from the payment gateway during deposits or withdrawals.
- Support Contact: When you contact us via live chat, email, or phone.
- Third-Party Verification: Through identity verification services (where applicable).
In every case, we collect only the minimum information necessary — nothing more.
4 How We Use Your Information
Your information is used only for specific, defined purposes. AC367 Never uses your data for unnecessary purposes:
- Account Management: To facilitate registration, login, and account security.
- KYC & Legal Compliance: To comply with age verification, identity confirmation, and anti-money laundering laws.
- Payment Processing: To process deposit and withdrawal transactions.
- Service Improvement: To analyze usage patterns and improve your experience on the platform.
- Contact: To send important updates, promotional offers, and support messages.
- Fraud Prevention: To detect and prevent suspicious activity.
- Responsible Gaming: To identify problematic gaming behavior and provide appropriate support.
To stop receiving promotional emails or SMS, you can unsubscribe at any time via your account settings or by emailing support@ac367.ws.
5 Data Sharing Policy
AC367 Never sells your personal information to third parties. However, certain data may be shared in the following limited circumstances:
- Payment Providers: Relevant financial data for processing payments via bKash, Nagad, Rocket, and bank transfers.
- KYC Partner: To licensed verification agencies for identity verification purposes.
- Regulatory Authority: In compliance with licensing authority guidelines.
- Legal obligations: Under a valid order from a court or law enforcement authority.
- Technology Partners: Technology providers for platform operations (under strict confidentiality agreements).
Whenever we share data in the above circumstances, we always ensure that the receiving party upholds data protection standards equivalent to our own. No data is shared unnecessarily.
6 Cookie Policy
AC367 Cookies are used on our website and app. These are small data files stored on your device that help improve your experience.
- Essential Cookies: Essential for maintaining login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your preferences (such as language settings).
- Analytics Cookies: For analyzing platform usage statistics (anonymized data).
- Marketing Cookies: To show you relevant ads and offers.
Cookies can be managed at any time through your browser settings. However, disabling essential cookies may affect the availability of certain platform features.
If we use third-party advertising cookies, this is done only with your explicit consent.
7 Data Retention Period
We do not retain your data indefinitely. Each category of data has a defined retention period:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulations |
| KYC Documents | 5 Years | In compliance with AML laws |
| Cookie Data | Up to 13 months | For Analytics |
| Support Contact | 3 years | For dispute resolution |
| Marketing Consent | Until Unsubscribed | Consent Tracking |
Once the retention period ends, data is permanently deleted or anonymized so that individuals can no longer be identified.
8 User Rights
You have full control over your personal information. AC367 Guarantees the following rights:
Right to Access
The right to know what personal information we hold about you.
Right to Rectification
The right to correct any inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your data under certain conditions.
Right to Object
The right to object to marketing or specific types of data processing.
Right to Portability
The right to receive your personal data in a structured, portable format.
Right to Restriction
The right to restrict processing under certain circumstances.
To exercise any of these rights, email us at support@ac367.ws. We will aim to respond within 30 days. In some cases, legal obligations may prevent us from fulfilling a request in full — if so, we will explain the reason.
9 Data Security Measures
AC367 Industry-leading technology and practices are used to keep your data secure:
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Data Encryption: Sensitive data at rest is stored using AES-256 encryption.
- Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
- Regular Security Audits: Regular system audits conducted by third-party experts.
- Access Control: Only authorized personnel can access user data.
- Firewall & DDoS Protection: To prevent unauthorized access and attacks.
- Backup System: Secure encrypted backups are maintained on a regular basis.
In the event of a security breach, we will notify affected users within 72 hours and take all necessary action.
10 Third-Party Services & Links
AC367 Works with a number of trusted third-party services to operate the platform. All such providers operate under strict data confidentiality agreements:
- Payment Gateway: PCI-DSS certified provider for secure financial transactions.
- KYC Services: Regulatory-approved agencies for identity verification.
- Game Provider: Casino and Sports Betting software provider.
- Analytics: Anonymous usage analytics services for platform improvement.
- Customer Support: Live chat software provider.
We have a Data Processing Agreement (DPA) in place with every third-party provider, ensuring your data is used solely for authorized purposes.
11 Policy Change Notifications
AC367 Reserves the right to update this privacy policy. Depending on the nature of the changes, we will notify you as follows:
- Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
- Major Changes: Notice will be sent to your registered email at least 14 days in advance.
- Major Changes: You will be notified via pop-up notifications on the platform and by email.
Continued use of the platform after any changes will be considered acceptance of the updated privacy policy. If you do not agree to the changes, you may request to close your account.
12 Contact & Complaints
For any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated data protection team:
- Email: support@ac367.ws
- Subject: Send with the subject line "Privacy Request"
- Response Time: Up to 30 days within business days
We take every complaint seriously and work to resolve it as quickly as possible. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant regulatory authority.
Our Commitment
What Makes AC367's Privacy Policy Different
We don't just follow the rules — we treat your data protection as a core principle of how we do business.
Maximum Encryption
Every transaction and piece of information you share is protected by bank-grade 256-bit SSL encryption — no room for hackers.
We Don't Sell Data
AC367 never sells your name, contact details, or usage data to advertisers or third parties — that's a firm commitment.
In Your Control
View, update, or request deletion of your data at any time — you're always in full control.
GDPR Compliant
Our privacy policy is built in line with international GDPR standards — users in Bangladesh receive the same world-class protection.
Transparent Data Retention
A clear retention period is defined for each type of data — once it expires, the data is automatically deleted.
Quick Response
We commit to responding to all privacy-related complaints within 30 days — your concerns matter to us.